Roanoke Insurance Group Inc.
Website Disclaimer

Roanoke Insurance Group Inc. (Roanoke) maintains this site for your personal entertainment, information, education and communication. Please feel free to browse the Site. You may download material displayed on the Site for non-commercial, personal use only, provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, report or use the contents of the Site for public or commercial purposes, including the text, images, audio and video without Roanoke's written permission.

Your access and use of the Site is also subject to the following terms and conditions ("Terms and Conditions") and all applicable laws. By accessing and browsing the site, you accept, without limitation or qualification, the Terms and Conditions an acknowledge that any other agreement between you and Roanoke are superseded and of no force or effect.

Terms and Conditions

  1. You should assume that everything you see or read on the site is copyrighted unless otherwise noted and may not be used except as provided in these Terms and Conditions or in the text on the site without the written permission of Roanoke. Roanoke neither warrants nor represents that your use of materials displayed on the site will not infringe rights of third parties not owned by or affiliated with Roanoke.
  2. While Roanoke uses reasonable efforts to include accurate and up-to-date information on the site, Roanoke makes no warranties or representations as to its accuracy. Roanoke assumes no liability or responsibility for any errors or omissions in the content of the Site.
  3. Your use and browsing of the site is at your risk. Neither Roanoke nor any other party involved in creating, producing or delivering the site is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of , the site. Without limiting the forgoing, everything on the site is provide to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. Roanoke also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect your computer equipment or other property, on account of your access to, use of, or browsing in the site or your downloading of any materials, data, text, images, video or audio from the site.
  4. Any communication or material you transmit to the site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by Roanoke or its affiliates for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Roanoke or its affiliates is free to use any ideas, concepts, know-how or techniques contained in any communication you send to the site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products using such information.
  5. Images of people or places displayed on the site are either the property of, or used with permission by, Roanoke. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity and communications regulations and statutes.
  6. The trademarks, logos, and service marks (collectively the "Trademarks") displayed on the site, including Roanoke, are registered and unregistered trademarks of Roanoke. Nothing contained on the site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any trademark displayed on the site without written permission of Roanoke or such third party that may own trademarks displayed on the site. Your misuse of Terms and Conditions, is strictly prohibited. You are also advised that Roanoke will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.
  7. Roanoke has not reviewed all of the sites linked to the site and is not responsible for the contents of any off-site pages or any other sites linked to the site. Your linking to any other off-site pages or other sites is at your own risk.
  8. Although Roanoke may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards and the like on the Site, Roanoke is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger or inaccuracy contained in any information contained within such locations on the Site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or otherwise violate any law. Roanoke will fully cooperate with any law enforcement authorities or court orders requesting or directing Roanoke to disclose the identity of anyone posting any such information or materials.
  9. Roanoke may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.

Roanoke Insurance Group Inc.
Privacy Policy
(as of July 1, 2001)

Information we collect:

We collect nonpublic personal information about you from the following sources:

Information we receive from you on applications or other forms.
Information about your transactions with us, our affiliates or others.
Information you provide or which is obtained through the process of handling a claim, including medical information, such as from an accident report.
Information we receive from a consumer reporting agency, such as a Motor Vehicle Report.

If you visit our web sites, we may use "cookies" (small text files transferred from our web site to your hard drive) to recognize repeat users, track usage and facilitate your access to and use of the site. We do not use cookies to gather personal information, and we do not link cookies to identifiable information, such as your policy number.

Unless it is specifically stated otherwise in an amended Privacy Policy Notice, no additional information will be collected about you.

Information we may disclose to third parties:

In the course of our general business practices, we may disclose the information that we collect (as described above) about you or others without your permission to the following types of institutions for the reasons described:

To a third party if the disclosure will enable that party to perform a business, professional or insurance function for us;
To a financial institution, agent or credit reporting agency for either this agency or the entity to whom we disclose the information to perform a function in connection with an insurance transaction involving you;
To an insurance regulatory authority, law enforcement or other governmental authority for regulatory compliance, the detection or prevention of fraud or as otherwise required or allowed by law;
To a group policyholder for the purpose of reporting claims experience or conducting an audit of our operations or services.

In addition to those circumstances listed above, and unless you tell us not to, we may disclose certain information about you to third parties whose only use of the information will be for purposes of marketing a product or service. Under no circumstances will we disclose for marketing purposes any medical information; information relating to a claim for benefit or a civil or criminal proceeding involving you; or personal information relating to your character, personal habits, mode of living or general reputation.

Notification that certain disclosures require your authorization:

As we have indicated in this Privacy Policy Notice, we collect certain personal information about you, and we may disclose that information to certain non-affiliated third parties. We are permitted by law to disclose your personal information in the circumstances described above without your permission. FOR ALL OTHER DISCLOSURES, WE ARE REQUIRED TO OBTAIN YOUR AUTHORIZATION. The disclosures that first require your authorization are described in more detail on a separate authorization form that we will provide to you.

Information obtained from a report prepared by a consumer reporting agency may be retained by that organization and disclosed to other persons.

Your right to access and amend your personal information:

You have the right to request access to the personal information that we record about you. Your right includes the right to know the sources of the information and the identity of the persons, institutions or types of institutions to whom we have disclosed such information within two years prior to your request. Your right includes the right to view such information and copy it in person or request that a copy of it be sent to you by mail (for which we may charge you a reasonable fee to cover our costs). Your right also includes the right to request corrections, amendments or deletions of any information in our possession. The procedures that you must follow to request access to or an amendment of your information are as follows:

To obtain access to your information, submit a request in writing that includes your name, address, social security number, telephone number  and the recorded information to which you would like access. The request should state whether you would like access in person or a copy of the information sent to you by mail. Upon receipt of your request, we will comply within 30 business days.

To correct, amend or delete any of your information, submit a request in writing that includes your name, address, social security number, telephone number, the specific information in dispute and the identity of document or record that contains the disputed information. Upon receipt of your request, we will contact you within 30 business days to notify you either that we have made the correction, amendment or deletion, or that we refuse to do so and the reasons for the refusal, which you will have an opportunity to challenge.

Submit your request to:
James L. Cahalan, Executive Vice President - Legal Affairs
Roanoke Insurance Group Inc.
1475 East Woodfield Road, Suite 500
Schaumburg, IL  60173

Our practices regarding information confidentiality and security:

We restrict access to nonpublic personal information about you to those employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your personal information.

For more information or if you have questions:

Should you have further questions regarding our privacy policy, you may contact us at 1-800-762-6653 or

Back to Home Page

About Roanoke Trade | Customer Support | Products & Services
ATA Carnets | Hot Topics | Useful Sites | Contact Us